Privacy policy

Information we collect

• Contact and reservation details such as name, email, telephone number, dates and number of guests.
• Questions and messages sent to the Havrenza Concierge, including whether a question required follow-up by the local team.
• Payment status and transaction references supplied by our secure payment provider; Havrenza does not store full card numbers.
• Basic technical information needed for security, site operation and permitted analytics.

How we use information

• To answer inquiries, verify availability, process reservations and provide guest support.
• To operate the 24/7 concierge, identify questions that were not resolved and improve Havrenza's verified support information.
• To prevent fraud, protect the property and comply with legal, tax and accounting obligations.
• To send promotional messages only when separate consent has been given.

Automated concierge

The Havrenza Concierge uses verified property information and may use an artificial-intelligence service to prepare answers. It is designed to refer uncertain, sensitive or exceptional requests to a person instead of inventing an answer. Concierge conversations may be stored for support, safety and improvement. Do not submit payment-card numbers, passwords or door-access codes in the chat.

Sharing and retention

Information may be shared with service providers that help operate bookings, payments, email, hosting or property services. They may use it only to provide those services. We retain records only as long as reasonably necessary for the reservation, safety, accounting and legal purposes.

Your choices

You may request access, correction or deletion of your personal information, subject to records we must retain. Email havrenza@gmail.com, call 201-519-5874, use the website contact form or write to Havrenza, 111 Town Square Place, Suite 1201, Jersey City, NJ 07310. We may verify your identity before completing a request.